Terms of Use

These Terms of Use govern your access to and use of the SMARTUAL website and any content, materials, forms, or other features made available through it.

SMARTUAL is operated by Smartual Philippines Enterprises, Inc.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About SMARTUAL

SMARTUAL provides offshore staffing solutions to businesses seeking to build dedicated teams in the Philippines.

The information on this website is intended to provide a general overview of SMARTUAL, its services, staffing model, capabilities, and related information.

Use of this website does not by itself create a client relationship, staffing arrangement, employment relationship, partnership, agency relationship, or other contractual relationship between you and SMARTUAL.

2. Client Agreements

Any staffing services provided by SMARTUAL will be subject to a separate written agreement entered into between SMARTUAL and the client before services begin.

Depending on the engagement, this agreement may be referred to as a Staffing Partnership Agreement, Service Agreement, or another written client agreement.

That agreement will set out the specific commercial and legal terms applicable to the engagement, which may include matters such as:

• staffing arrangements;
• fees and payment terms;
• responsibilities of each party;
• replacement or staffing procedures;
• confidentiality;
• data protection and security requirements;
• service standards;
• termination rights;
• limitations of liability; and
• any other terms applicable to the relationship.

If there is any inconsistency between information on this website and a signed client agreement, the signed client agreement will govern in relation to the applicable services.

3. Website Information

We aim to keep the information on this website accurate and current. However, website content is provided for general informational purposes only.

SMARTUAL may update, amend, remove, or replace any content on the website at any time without prior notice.

Information on the website should not be treated as a binding offer, guarantee, representation, or commitment regarding:

• staffing availability;
• candidate availability;
• pricing;
• timelines;
• service scope;
• employee qualifications;
• regulatory outcomes;
• performance outcomes; or
• any specific business result.

Exact terms will be confirmed in the applicable written agreement before a client begins working with SMARTUAL.

4. No Professional Advice

Content on this website is not intended to constitute legal, tax, accounting, medical, regulatory, employment, compliance, or other professional advice.

You should obtain independent professional advice where appropriate for your circumstances.

5. Staffing and Candidate Information

Any examples of roles, staffing structures, candidate profiles, responsibilities, experience levels, or salary or cost information shown on the website are illustrative unless expressly stated otherwise.

Actual staffing requirements, candidate availability, employment arrangements, pricing, and service conditions will depend on the individual engagement and will be confirmed separately.

SMARTUAL does not guarantee that any particular candidate, role, skill set, or staffing arrangement will be available at any given time.

6. Healthcare Industry Information

SMARTUAL works with businesses operating in the healthcare sector and related industries.

References to healthcare roles, administrative functions, billing, claims, scheduling, patient support, verification, or similar services describe the types of functions that offshore staff may perform.

SMARTUAL does not provide medical care, medical advice, diagnosis, treatment, or other clinical healthcare services.

The client remains responsible for determining which responsibilities may appropriately be assigned to its staff and for ensuring that its operations comply with all laws, regulations, licensing requirements, professional obligations, privacy obligations, and industry standards applicable to its business.

Specific compliance, security, confidentiality, and data-handling obligations applicable to a client engagement will be addressed in the relevant written agreement where required.

7. Acceptable Use

You may use this website only for lawful purposes.

You must not:

• use the website in violation of any applicable law;
• attempt to gain unauthorized access to the website or related systems;
• interfere with the operation or security of the website;
• introduce malicious code, viruses, or harmful technology;
• scrape, copy, extract, or reproduce website content through automated means in a manner that materially interferes with the website;
• impersonate another person or business;
• submit false, misleading, fraudulent, or unlawful information through our forms; or
• use the website in a manner that could damage SMARTUAL, its systems, personnel, clients, or reputation.

8. Intellectual Property

Unless otherwise stated, the website and its contents, including text, branding, graphics, designs, logos, photographs, videos, documents, and other materials, are owned by or licensed to SMARTUAL and are protected by applicable intellectual property laws.

You may view and use website content for your own legitimate business evaluation and informational purposes.

You may not reproduce, republish, distribute, modify, sell, sublicense, or commercially exploit website content without prior written permission from SMARTUAL, except where permitted by law.

9. Third-Party Websites and Services

The website may contain links to third-party websites, services, platforms, or resources.

These links are provided for convenience only.

SMARTUAL does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Accessing a third-party website is at your own discretion and subject to that third party's terms.

10. Website Availability

We aim to maintain the availability and security of the website but do not guarantee that it will always be available, uninterrupted, error-free, or free from technical issues.

We may suspend, restrict, modify, or discontinue any part of the website at any time.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SMARTUAL will not be liable for any loss or damage arising solely from:

• your reliance on general information published on the website;
• temporary website unavailability;
• errors or omissions in website content;
• third-party websites or services;
• unauthorized access caused by circumstances outside our reasonable control; or
• your misuse of the website.

Nothing in these Terms of Use excludes or limits any liability that cannot lawfully be excluded or limited.

Any liability arising from services actually provided to a client will be governed by the applicable signed client agreement.

12. Privacy

Your use of the website may involve the collection or processing of personal information.

Please refer to our Privacy Policy for information about how personal information is collected, used, stored, and handled.

13. Enquiries and Submitted Information

If you submit an enquiry, request a consultation, provide staffing requirements, or otherwise contact SMARTUAL through the website, you are responsible for ensuring that the information you provide is accurate and that you are authorized to provide it.

Submitting an enquiry does not oblige SMARTUAL to accept an engagement or provide services.

SMARTUAL may decline an enquiry or proposed engagement at its discretion, subject to applicable law.

14. Changes to These Terms

SMARTUAL may update these Terms of Use from time to time.

The updated version will be published on this page together with a revised "Last Updated" date.

Continued use of the website after an update constitutes acceptance of the revised Terms of Use.

15. Governing Terms for Clients

These website Terms of Use govern use of the website only.

They are not a substitute for the Staffing Partnership Agreement, Service Agreement, or other contract entered into between SMARTUAL and a client.

The specific rights and obligations applicable to a staffing engagement will be expressly stated in that agreement and agreed before the client begins partnering with SMARTUAL.

16. Contact

For questions regarding these Terms of Use or other legal enquiries, please contact:

SMARTUAL

Smartual Philippines Enterprises, Inc.

Email: hello@smartual.com